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Manager of Operations

Company: Arcadia
Location: Pasco
Posted on: September 22, 2022

Job Description:

Who We Are

Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.

In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we're thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.

Tackling one of the world's biggest challenges requires out-of-the-box thinking & diverse perspectives. We're building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia!

What You'll Do:

  • Become a subject matter authority and contribute to maintaining our knowledge base of utility-specific operating procedures and state regulations
  • Work cross-functionally to Implement required controls intended to ensure regulatory compliance and best practices. These controls will cover items such as our :
  • Standard, queryable TPVs w/ legal/compliance approved scripting
  • Rep training schedules, topics and guidelines
  • Product and branding
  • Documentation review (state disclosures, subscriber contracts)
  • Formal complaint tracking, trending and response
  • Internal enrollment processes and customer management
  • Oversee execution of quarterly, bi-annual and annual reporting requirements across community solar markets
  • Coordinate closely with our legal and product teams to audit, develop and refine the customer experience to ensure compliance with program rules and regulations
  • Track, and monitor our compliance with program rules and guidelines across all markets
  • Prepare reports for internal stakeholders, present results, and incorporate operational improvements based on findings
    Arcadia is headquartered in Washington, DC, and open to fully remote candidates.

    #LI-REMOTE

    What will help you succeed:

    Must-haves:
    • Bachelor's Degree
    • 4+ years professional experience in a management role
    • Proficiency in Excel and data management
    • Rigorous attention to detail
    • Team-first attitude
    • Strong written and verbal communication skills
    • Proven track record of taking initiative
    • Ability to problem solve, find creative solutions, and build out best practices
    • Flexibility and excitement to work in a fast-paced environment with evolving needs
    • A passion for clean energy and an interest in helping to better the environment
      Benefits:
      • "Remote first" culture - work anywhere in the US as long as you have a reliable internet connection
      • Flexible PTO - no accrued hours and no limit on the number of vacation days employees can take each year
      • 15 annual company-wide holidays including a week long "summer break"
      • 10 days sick leave
      • Up to 4 weeks bereavement leave
      • 2 volunteer days off
      • 2 professional development days off
      • 12 weeks paid parental leave for all parents
      • Weekly "flex time" - no internal meetings on Tuesdays and Friday afternoons
      • 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents
      • Annual budget to use on conferences, books, classes, workshops or anything that contributes to professional development
        Eliminating carbon footprints, eliminating carbon copies.

        Eliminating carbon footprints, eliminating carbon copies. Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in the United States.

        We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Keywords: Arcadia, Pasco , Manager of Operations, Executive , Pasco, Washington

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