Operations Manager
Company: Epiq
Location: Pasco
Posted on: January 27, 2023
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Job Description:
It's fun to work at a company where people truly believe in what
they are doing!
Job Description:
JOB SUMMARY
The Operations Manager oversees the operational and strategic
management of a client relationship with the primary focus of
achieving and surpassing client expectations. This position reports
to a Regional Account Director with a dedication towards achieving
account profitability; serving as the primary escalation contact;
providing account leadership and mentorship to the Site Managers
and on-site teams.
RESPONSIBILITIES
--- Manage and oversee all assigned locations, personnel, and
equipment for a client with multiple locations nationally
--- Oversee the Site Managers and potentially other employees at
multiple site locations
--- Provide management direction to ensure our accounts are
receiving quality service while operating efficiently and
profitably
--- Develop strategies to achieve 100% client satisfaction
--- Strategically engage Epiq resources to support proactive
solutions and industry trends with client
--- Scheduled/Unscheduled travel to all client locations to monitor
account performance
--- Ensure monthly report compilation, including accurate billing
submittal and invoice processing
--- Monthly meeting/touch points with clients in all offices
--- Perform Annual end-user survey and Semi-Annual Client
survey
--- Preparation, presentation, and review of Strategic Business
Reviews
--- Lead recruiting, developing, and training initiatives to
optimize account performance
--- Develop account strategies in accordance with overall strategy
and business plans
--- Proactively provide solutions to the client contact
--- Respond to client concerns
--- Host recurring Site Manager meetings to train, educate and
inform the on-site management team
--- Develop positive relationships with client key contacts in each
local office
--- Ability to function with a high level of patience, tact and
diplomacy
--- Displays high ethical standard, integrity, work ethic, and
loyalty
REQUIREMENTS
--- Experience managing multi-site and multi-client operations
--- Minimum 5 years' experience in business process outsourcing
industry
--- Minimum 2 years' management experience with heavy profit and
loss responsibility
--- Minimum of 2 years' professional level work experience in a
production environment and/or a client-service oriented field
--- Working knowledge of PC applications including Microsoft Office
software
--- Knowledge of copy machines and utilization of typical office
services equipment and technology
If you like wild growth and working with happy, enthusiastic
over-achievers, you'll enjoy your career with us!
It is Epiq's policy to comply with all applicable equal employment
opportunity laws by making all employment decisions without
unlawful regard or consideration of any individual's race,
religion, ethnicity, color, sex, sexual orientation, gender
identity or expressions, transgender status, sexual and other
reproductive health decisions, marital status, age, national
origin, genetic information, ancestry, citizenship, physical or
mental disability, veteran or family status or any other basis
protected by applicable national, federal, state, provincial or
local law. Epiq's policy prohibits unlawful discrimination based on
any of these impermissible bases, as well as any bases or grounds
protected by applicable law in each jurisdiction. In addition Epiq
will take affirmative action for minorities, women, covered
veterans and individuals with disabilities. If you need assistance
or an accommodation during the application process because of a
disability, it is available upon request. Epiq is pleased to
provide such assistance and no applicant will be penalized as a
result of such a request. Pursuant to relevant law, where
applicable, Epiq will consider for employment qualified applicants
with arrest and conviction records.
Keywords: Epiq, Pasco , Operations Manager, Executive , Pasco, Washington
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