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Front Counter Customer Service

Company: Tire Factory
Location: Pasco
Posted on: November 23, 2022

Job Description:

Please Do Not Call Our Stores On Updates On Applications. Our Hiring Managers Will Contact You.


The general focus of this position is to give the customer the best experience possible.

* Listening to customers' concerns and giving recommendations for correction.

* Giving detailed explanations of our services or products

* Relaying customer issues with the management team to create better methods to address customer complaints

* Reviewing customer accounts and transactions while resolving issues

* Communicating with customers in-person, through email or chat, over the phone, or on social media

* Receiving orders, calculating charges, and processing payments

* Monitoring customer satisfaction levels

* Referring customers to superiors when necessary

* Be knowledgeable about the product

* Identify prospective customers, lead generation and conversion

* Contact new and existing customers to discuss needs

* Emphasize the features of products to highlight how they solve customer problems

* Answer questions about the products

* Relay prices and terms and prepare sales transactions.

* Collaborate with colleagues in many different sectors

* Maintain contact notes and follow up with customers to continue relationships

* Provide outstanding customer service before and after a sale.

* Maintain high levels of customer satisfaction.

* Help customers determine their needs then provide proper recommendations to solve their problems.

* Ask all customers for referrals.

* Develop strong relationships with customers and look for opportunities to promote our products.

* Take full advantage of company training sessions and literature to remain current with product offerings.

* Keep all customer areas clean and organized.

* Relay tire needs to management team after transfer submitted.


Job Type: Full-time


Pay: $14.49 - $21.00 per hour


Benefits:

* Employee discount

* Health insurance

* Paid time off

* Paid training

Schedule:

* 8 hour shift

Supplemental pay types:

* Bonus pay


Work Location: One location

Keywords: Tire Factory, Pasco , Front Counter Customer Service, Hospitality & Tourism , Pasco, Washington

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