Front Counter Customer Service
Company: Tire Factory
Posted on: November 23, 2022
Please Do Not Call Our Stores On Updates On Applications. Our
Hiring Managers Will Contact You.
The general focus of this position is to give the customer the best
* Listening to customers' concerns and giving recommendations for
* Giving detailed explanations of our services or products
* Relaying customer issues with the management team to create
better methods to address customer complaints
* Reviewing customer accounts and transactions while resolving
* Communicating with customers in-person, through email or chat,
over the phone, or on social media
* Receiving orders, calculating charges, and processing
* Monitoring customer satisfaction levels
* Referring customers to superiors when necessary
* Be knowledgeable about the product
* Identify prospective customers, lead generation and
* Contact new and existing customers to discuss needs
* Emphasize the features of products to highlight how they solve
* Answer questions about the products
* Relay prices and terms and prepare sales transactions.
* Collaborate with colleagues in many different sectors
* Maintain contact notes and follow up with customers to continue
* Provide outstanding customer service before and after a sale.
* Maintain high levels of customer satisfaction.
* Help customers determine their needs then provide proper
recommendations to solve their problems.
* Ask all customers for referrals.
* Develop strong relationships with customers and look for
opportunities to promote our products.
* Take full advantage of company training sessions and literature
to remain current with product offerings.
* Keep all customer areas clean and organized.
* Relay tire needs to management team after transfer submitted.
Job Type: Full-time
Pay: $14.49 - $21.00 per hour
* Employee discount
* Health insurance
* Paid time off
* Paid training
* 8 hour shift
Supplemental pay types:
* Bonus pay
Work Location: One location
Keywords: Tire Factory, Pasco , Front Counter Customer Service, Hospitality & Tourism , Pasco, Washington
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