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Customer Service/Ground Operations Agent

Company: Allegiant Travel Company
Location: Pasco
Posted on: October 10, 2019

Job Description:

Education - High School Diploma or GED Skills - Communication Skills - Driver's License - Customer Service Summary This position is responsible for providing customer service to all customers, including scheduled or charter services. Responsibilities will also include ground operations, aircraft cleaning, security, operations and commissary duties as required. Minimum Requirements Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check. No Visa sponsorship is available for this position. Education: High School Diploma/GED Years of Experience: Minimum one (1) year Customer Service Experience Preferred Preferred Requirements - Attend all required training. - Ability to read and write English. - The ideal candidate must be reliable, energetic with enthusiasm and a positive attitude. - Must be well groomed and maintain a professional appearance. - Must be detailed oriented. - Ability to work efficiently under time constraints. - Must have a valid driver's license to meet minimum application requirements. - Must be willing to work a flexible schedule to include nights, weekends and holidays, swing and graveyards, irregular operations. Job Duties - Performs interior and deep cleaning functions of the aircraft as required Stock aircraft and carts with necessary supplies, i.e. InFlight magazines and lavatory supplies Inventory tracking Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats. - Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements. - Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate. - Ensure FAA, Allegiant Air and airport regulations are followed. - Enforce safety/security measures and monitors safety sensitive zones. - Responsible for Aircraft Security Searches and Commissary Security Searches as required. - Assist Customers with special needs, i.e., Customers who need assistance in boarding Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas. - Marshal in the planes and push back the aircraft Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc. - Effective communication skills both verbal and written. - Other duties as assigned. Physical Requirements The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools (i.e. hand trucks, carts, tugs, etc.). May be required to lift, push, pull, or carry up to 300 lbs. May be required to work various shifts/days in a 24 hour situation. Regular attendance is a requirement of the role. Exposure to extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role. EEO Statement Equal Opportunity Employer: Disability/Veteran

Keywords: Allegiant Travel Company, Pasco , Customer Service/Ground Operations Agent, Hospitality & Tourism , Pasco, Washington

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