Personal Financial Representative I (Personal Banker I)

Company: Gesa Credit Union
Location: Pasco
Posted on: January 12, 2021

Job Description:

SUMMARY:The Personal Financial Services Representative I reports to the Branch Manager. This role assists members in opening new accounts, explaining the benefits of the credit union's products and services, initiates purchase and/or participation in savings and loan products, accepts loan applications (non-mortgage), performs account maintenance and performs Member Service transactions as needed. Performs other related duties as assigned by Supervisor.ESSENTIAL JOB FUNCTIONS: * Assist members with opening, closing, and servicing existing accounts. Answer questions about products and services, and resolve problems that are within authority to resolve. Problems encountered which are beyond authority shall be referred to the supervisor with recommendations.* Assist members with loans and consumer products.* Perform Member Service functions as needed while following credit union policy, procedures and guidelines. * Confirm new member identification and financial history meets standards required by the credit union prior to granting account and service access.* Manage areas of responsibility in a safe and sound manner at all times.* Complete all daily tasks in a prompt and efficient manner.* Report for work on time, as scheduled by the supervisor. Regular attendance is an essential/significant function of this position.Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism. Consistently display respect for all areas of diversity and levels of knowledge.* Understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities.* Attend credit union training sessions, conferences, or seminars as approved by supervisor. Maintain awareness of policies and regulations related to duties and responsibilities.* Keep supervisor advised of status of all major projects as well as concerns.* Build positive relationships with members, assess member requirements, and recommend financial solutions.* Responsible for proactive sales initiatives. Identify follow-up activities in accordance with established procedures and quality standards.* Display mutual respect, trust and dignity, acting in the best interest of the credit union. Lead by example by displaying solid ethics and integrity at all times. Control risk and manage operations in a safe and sound manner.SKILLS/ABILITIES:* Provide accurate, prompt, courteous, friendly, timely and professional service to all members.* Ability to build positive relationships with members. Assess member requirements and recommend financial solutions.* Ability to maintain an up-to-date and comprehensive knowledge of all credit union products, services, policies and procedures.* Ability to participate in and support a team environment.* Ability to report for work on time and maintain a schedule of regular attendance.* Display respect for diversity. Treat people with respect, keep commitments, and maintain a high level of integrity.* Effectively communicate ideas and information.* Ability to maintain accuracy and confidentiality.* Possess and display excellent customer service attributes.* Possess the ability to understand, open and discuss Trust Accounts and IRAs.* Possess the ability to assist members with deceased-owner accounts and other complicated accounts and perform proper distributionsJOB REQUIREMENTS:1. High school diploma, two year degree preferred.2. One to three years similar or related experience.3. Basic knowledge of finance preferred.4. Demonstrated sales skills and ability to cross sell.5. Experience with standard office equipment, MS Office and Outlook software, and Member Service Associate programs.6. Demonstrated and sustained interpersonal skills to relate effectively and professionally to members, the public, and colleagues.7. Some travel may be required to fulfill duties, career development, and/or responsibilities.PHYSICAL REQUIREMENTS:Per the Dictionary of Occupational Titles, this is considered light to medium capacity position.* Ability to alternate between sitting, standing and walking.* Sitting occurs frequently (31-71%).* Occasional walking (11-30%).* Seldom standing (1-10%). * Ability to lift up to 10 lbs. on a frequent basis.* Ability to lift up to 50 lbs. on a seldom basis. * Frequent repetitive hand and wrist motions. * Work environment is indoors in a clean, office area.Regular Full Time Employee BenefitsYour Wellbeing:* Medical, Dental, and Vision Plans * 20 Days Accrued Paid Time Off* 10 Paid Holidays * Employer Provided Short Term Disability and Long Term Disability* Voluntary Pet InsuranceYour Financial:* 401k & Roth 401k With Employer Match * Employer Provided Life Insurance & AD&D * Tuition Assistance & Reimbursement Programs* Employee Loan Discounts* Quarterly Incentive Program * Annual Incentive ProgramYour Extra Perks:* Employee Assistance Program * Development Training* Employee Recognition Program, Gesa Gold & Service AwardsGesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.Selected candidate(s) must be able to pass a pre-employment drug screen which includes screening for all drugs considered illegal or controlled by the State of Washington, as well as, a credit/background check and a skills assessment.Gesa reserves the right not to hire any relatives of or those in a close personal relationship with any Gesa employee, Board member or Supervisory Committee member.Gesa Credit Union is an Equal Opportunity Employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Gesa Credit Union will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodations due to a disability, please contact our Human Resources department at (509) 378-3100.EOE/AA - Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteranhttps://www.gesa.com/pdfs/careers/eeo_policy_statement.pdf

Keywords: Gesa Credit Union, Pasco , Personal Financial Representative I (Personal Banker I), Other , Pasco, Washington