Client Care Coordinator

Company: Home Instead
Location: Pasco
Posted on: February 21, 2021

Job Description:

Home Instead is looking for a caring and motivated individual to join our team as a Client Care Coordinator. This individual will provide the highest quality service to clients and families with emphasis on creating extraordinary relationships. This position requires working independently as a part of a team to uphold the core values of Home Instead.Primary Responsibilities:

• Reflect the core values of Advent Care , (d.b.a. an independently owned and operated Home Instead franchise).
• Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Work with other team members to coordinate various aspects of a client's care.
• Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per quarter.
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Demonstrate open and effective communication with clients, family members, our wonderful CAREGivers, referral providers/care providers, community members, office colleagues, Human Resource manager (direct supervisor), and local franchise owners.--
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
• Maintain regular attendance at the office to execute job responsibilities.
• Participate in on-call rotation, weeknights, and one weekend per month.--
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.Secondary Responsibilities:
  • Participate as needed in all CAREGiver meetings.
  • Conduct Family Education sessions as needed.
  • Perform any and all other functions deemed necessary. Education/Experience Requirements:
    • Degree (examples: Social Work, Gerontology, Clinical or Patient Care, Nursing, Public Health, Business) and/or applicable management experience preferred.
    • Experience in home care, health care, hospice or senior-related industry required, an equivalent combination of education and work experience may be considered.
    • Must possess a valid driver's license.
    • Caring and compassionate service attitude. Knowledge, Skills and Abilities:
      • Must have an understanding of and uphold the policies and procedures established by Advent Care, (d.b.a. an independently owned and operated Home Instead franchise).
      • Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
      • Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
      • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills.
      • Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures.
      • Must demonstrate knowledge of the senior care industry.
      • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work.
      • Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community we serve.
      • Must have the ability to present a professional appearance and demeanor.
      • Must have the ability to operate office equipment.
      • Must be patient and congenial on the telephone and in person.
      • Must have computer skills and be proficient in Excel, Word, Outlook.
      • Must have the availability to work evenings or weekends as needed to meet the needs of clients.
      • Must have the ability to perform duties in a professional office setting.
      • Must have the ability to work as a part of a team.
      • Must have the ability to commute daily to meet with client's and their families. If interested please apply with your cover letter addressed to Paula Wu.--Principals only. Recruiters, please do not contact this job poster.&ldquoHome Instead is more than just a company that provides non-medical services to help seniors remain at home. It is a company that has the opportunity to improve the quality of life for aging Americans. Our Client Care Coordinators play a leading role in ensuring that our clients get the vital help they need.&rdquo Paul Hogan, Founder of Home Instead.Each Home Instead franchise is independently owned and operated.Each Home Instead franchise is independently owned and operated.

Keywords: Home Instead, Pasco , Client Care Coordinator, Other , Pasco, Washington