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Field Service Engineer - Tri-Cities, WA

Company: TOMRA Food
Location: Pasco
Posted on: May 3, 2021

Job Description:

About TOMRA:

TOMRA Food is a multi-national organization and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high quality output have been our strengths for more than 30 years in the food industry. Our US Food division is based in Sacramento, CA. and we are always seeking talented and passionate individuals to join our organization.

At TOMRA, we want people to innovate, exhibit passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We thrive off passion that always focuses and commits to meeting success. We demand a responsible and safe mindset that takes care of our customers, products and fellow employees.

Primary Job Functions

  • Install new or modified equipment at customer facilities to ensure full functionality according to specifications.
  • Perform all mechanical, electrical, electronic and optical tuning and setup.
  • Analyze, evaluate, and diagnose equipment problems independently.
  • Conduct customer-training sessions on utilization and basic maintenance of system.
  • Service and maintain installed equipment and preventive maintenance visits
  • Manage and control tools, test equipment, technical documentation and other assigned equipment.
  • Prepare and submit applicable field service documentation.
  • Other duties may include, but are not limited to, instructing/training customers on operation and maintenance of equipment.

Required Skills/abilities:

  • Strong problem solving skills with the ability to work on problems of diverse scope.
  • Assist and support customers in a professional manner.
  • Ability to establish and maintain effective working relationships with customers, internal and external associates, and management.
  • Excellent communication skills and the ability to deal effectively with customers in the English language are necessary.
  • Spanish and other languages are a plus.
  • Must be able to pass criminal background check.

Physical Requirements

  • Job requires frequent bending, kneeling and standing
  • Lifting of up to 80 lbs.
  • Working in confined spaces.
  • Ability to drive for long distances
  • Ability to distinguish between the full range of colors in the color spectrum
  • No major food allergies that would impede on the job requirements

Work Environment

  • Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures

Experience

  • Experience in field service and customer support.
  • Experience in electronic system troubleshooting a plus.
  • Working knowledge of basic analog and digital circuits, electrical power circuits, PLC circuits.
  • Working knowledge of basic test equipment such as oscilloscopes and voltmeters.
  • Knowledge of computer hardware and configurations.
  • Basic knowledge of MS Office products; Word, Excel and PPT
  • Ability to read schematics

Education:

  • A Bachelor's degree in electrical, electronic, mechanical, mechatronics, sustainable manufacturing, or industrial engineering is preferred.

Travel:

  • Extensive domestic and international travel, with up to 80%
  • Must have or be able to obtain a valid passport.

Driving:

  • Ability to drive without restrictions


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: TOMRA Food, Pasco , Field Service Engineer - Tri-Cities, WA, Other , Pasco, Washington

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