Concrete Dispatcher/CSR - American Rock Products (Pasco, WA)

Company: CRH
Location: Pasco
Posted on: May 31, 2021

Job Description:

Job ID: [[154537]]

American Rock Products., a CRH company, is a member of the CRH West Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality rock products, concrete, asphalt paving, and construction services. We have been recognized by numerous organizations for our commitment to safety, customer service, and innovation.

Position Description

Position Title:

Concrete Dispatcher/CSR

Pipeline Level:

Self

Reports To:

Dispatch Supervisor

FLSA Status:

Nonexempt

Direct Reports:

None

Department/Division:

Dispatch / Pasco

Prepared Date:

5/11/2021

Requisition #:

292901

Position Overview

Utilizing computer data base system, worker schedules delivery of concrete products to construction and residential sites.

Key Responsibilities (Essential Duties and Functions)

• Answer's customer and driver calls in a timely and professional manner.
• Enters order data into computer system.
• Schedules and tracks orders and deliveries. Prepares daily schedule for next-day deliveries outlining equipment, personnel, and material needed. Coordinates deliveries with customers, sales, quality control, operators, and other personnel as required regarding special materials needed, customer requirements, and plant and material availability. Maintains working knowledge of city streets and surrounding areas to assist drivers in locating specific job sites.
• Assists customers in determining the proper product, proper amount, and proper price. Receives and follows-up on customer complaints regarding any truck or driver problems at job sites. Maintains good customer relations.
• Performs other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

Education/Experience

• High school diploma or general education degree (GED) preferred.
• Previous related experience in the construction field is a plus.
• Excellent customer service skills highly preferred.

Work Requirements

• Ability to read and comprehend instructions, short correspondence, and memos. Ability to understand and to carry out detailed written and oral instructions.
• Ability to perform work efficiently utilizing a computer.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to communicate effectively with customers and company personnel via telephone, two-way radio and computer.
• Ability to work well with others in a group or one on one setting.
• Demonstrates good performance, safety and attendance.
• Must pass pre-employment physical screening and controlled substance testing.

To view a complete job description and apply on-line:

www.jobs.crh.com

Requisition #: 292901

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH Americas Offers You

• A culture that values opportunity for growth, development and internal promotion
• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs

About CRH Americas

CRH Americas has a long and proud heritage as one of North America's largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

CRH Americas is a great place to grow! If you're up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH Americas family!

American Rock Products is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Date Posted: May 11, 2021

Keywords: CRH, Pasco , Concrete Dispatcher/CSR - American Rock Products (Pasco, WA), Other , Pasco, Washington