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IT Support Technician 2 (Non-Permanent)

Company: Columbia Basin College
Location: Pasco
Posted on: June 8, 2021

Job Description:

Columbia Basin College ("CBC" or the "College") seeks a Non-Permanent IT Support Technician 2 to perform technical support tasks related to the transition from remote COVID operations to full in-person operations. Under general supervision, the IT Support Technician 2 performs technical in-person support tasks for all CBC faculty and staff. This position requires occasional travel between CBC campus locations. The position is responsible for installing and supporting hardware and software for staff, faculty and computer labs. This position reports to the Assistant Director for IT Customer Success.

This position is open until filled. First consideration will be given to applicants whose complete application has been received by June 7, 2021 @ 11:59 PM Pacific Time.

Primary Responsibilities:

Set up or reassemble personal computers, including, connecting keyboard, mouse, and monitor for staff, faculty and computer labs; check for proper operation and install software using predefined procedures; Perform basic hardware fixes such as rebooting computers, checking for connection to outlets, replacing printer cartridges and other related duties; keep basic software up-to-date (i.e., Windows updates, virus definitions, etc.); Make preliminary identification of problems encountered by users and resolve standard issues; refer more difficult problems to higher-level technicians; Assist faculty with information technology teaching aids, materials, and equipment associated with classroom instruction; Document troubleshooting steps and resolution for all assigned incidents in IT ticket tracking software; Communicate with customers about tickets and schedule appointments to ensure timely resolution of tickets; and Perform other duties as assigned.

Required Qualifications:

High school diploma or equivalent; Two (2) years of experience in an IT helpdesk capacity performing desktop and classroom technology support; Have and able to maintain a valid US driver's license and clean driving history.

To view a complete position description and/or apply, please visit our website at www.columbiabasin.edu/jobs. CBC is an Equal Employment Opportunity/Affirmative Action Employer. Protected groups are encouraged to apply.

Keywords: Columbia Basin College, Pasco , IT Support Technician 2 (Non-Permanent), Other , Pasco, Washington

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