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Specialist

Company: HCL America Inc.
Location: Pasco
Posted on: June 8, 2021

Job Description:

Specialist

Mississippi

4.5-8 Years

USA

SR Number

HCLI/HCLI/2021/1491940

Job Description (Posting).

DeskSide Services (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Qualification

B Tech

No. of Positions

1

Skill (Primary)

DWP-FSS-Desk Side Services

Employee Group

Business Line FT

City

Pasco

Entity

INFRA

Auto req ID

844296BR

HCL America, Inc. is proud to be an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Keywords: HCL America Inc., Pasco , Specialist, Other , Pasco, Washington

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