Company: HCL America Inc.
Posted on: June 8, 2021
Job Description (Posting).
DeskSide Services (1.) To provide support for on call
escalations and doing root cause analysis of given issue (2.) To
independently resolve tickets within agreed SLA of ticket volume
and time (3.) To adhere to quality standards, regulatory
requirements and company policies (4.) Work on value adding
activities such Knowledge base update and management, Training
freshers, coaching analysts (5.) To ensure positive customer
experience and CSAT through First Call Resolution and minimum
rejected resolutions or Reopen Cases
No. of Positions
DWP-FSS-Desk Side Services
Business Line FT
Auto req ID
HCL America, Inc. is proud to be an equal opportunity employer
and gives consideration for employment to qualified applicants
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or protected veteran
Keywords: HCL America Inc., Pasco , Specialist, Other , Pasco, Washington
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