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IT Technician level 1

Company: BBSI Pasco
Location: Pasco
Posted on: June 8, 2021

Job Description:

Job Description IT Computer Technician (Level 1), to join our hardworking, fun-loving, and forward-thinking Tech team. The right person is able to handle a fast pace environment with shifting priorities, while still delivering high-quality work. You are passionate about customer service, new tools and technologies, and helping to build a more advanced technological future for a local IT management Firm. Our culture requires individuals foolish enough to think they can change the world and smart enough to have a chance. Every day is a challenge, but every month brings new opportunities for an organization that is quickly becoming a household name in disaster response. LEVEL I Responsibilities Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email, and computer chat Provide customer assistance Document customer interactions Run diagnostics to resolve customer-reported issues Escalate issues to the next Tier with the next level of difficulty Install, make changes, and repair computer hardware and software Follow-up with customers to ensure issues are resolved Qualifications Microsoft Certified Systems Engineer designation preferred 2 years of experience working in a help desk environment Flexibility to work a variety of shifts with minimal notice Proficiency with Windows, Mac, iOS, and Android Excellent oral communication skills Detail-oriented in order to keep detailed notes on tickets Highly organized to keep Help desk tickets order Ability to diagnose and resolve basic computer technical issues

Keywords: BBSI Pasco, Pasco , IT Technician level 1, Other , Pasco, Washington

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