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IT Support Technician 2

Company: Columbia Basin College
Location: Pasco
Posted on: June 8, 2021

Job Description:

Description Columbia Basin College ("CBC" or the "College") seeks a Non-Permanent IT Support Technician 2 to perform technical support tasks related to the transition from remote COVID operations to full in-person operations. Under general supervision, the IT Support Technician 2 performs technical in-person support tasks for all CBC faculty and staff. This position requires occasional travel between CBC campus locations. The position is responsible for installing and supporting hardware and software for staff, faculty and computer labs. This position reports to the Assistant Director for IT Customer Success.This position is open until filled. First consideration will be given to applicants whose complete application has been received by June 7, 2021 @ 11:59 PM Pacific Time. Primary Responsibilities Set up or reassemble personal computers, including, connecting keyboard, mouse, and monitor for staff, faculty and computer labs; check for proper operation and install software using predefined procedures;Perform basic hardware fixes such as rebooting computers, checking for connection to outlets, replacing printer cartridges and other related duties; keep basic software up-to-date (i.e., Windows updates, virus definitions, etc.);Make preliminary identification of problems encountered by users and resolve standard issues; refer more difficult problems to higher-level technicians;Assist faculty with information technology teaching aids, materials, and equipment associated with classroom instruction;Document troubleshooting steps and resolution for all assigned incidents in IT ticket tracking software;Communicate with customers about tickets and schedule appointments to ensure timely resolution of tickets; andPerform other duties as assigned. Required Qualifications High school diploma or equivalent;Two (2) years of experience in an IT helpdesk capacity performing desktop and classroom technology support;Have and able to maintain a valid US driver's license and clean driving history. Skills & Abilities Oral Communication: Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings;Written Communication: Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; present numerical data effectively; able to read and interpret written information;Quality:Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality;Attendance/Punctuality: Is consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time;Computer Skills: Proficient in Microsoft Suite; operate personal computer with general understanding of application software; ability to learn office and College-specific software;Grammar:Proficient in spelling, punctuation, sentence structure and writing skills;Organization: Ability to organize projects, prioritize work flow and complete multiple tasks simultaneously and accurately;Professionalism: Ability to approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments;Customer Service Skills: Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments; andSelf-Motivated: Must be a self-starter and have the abilities and knowledge to maintain task efficiency, meeting all time lines and deadlines.

Keywords: Columbia Basin College, Pasco , IT Support Technician 2, Other , Pasco, Washington

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