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IT Technician level 1

Company: BBSI - Pasco
Location: Pasco
Posted on: June 12, 2021

Job Description:

Job Description

IT Computer Technician (Level 1), to join our hardworking, fun-loving, and forward-thinking Tech team. The right person is able to handle a fast pace environment with shifting priorities, while still delivering high-quality work. You are passionate about customer service, new tools and technologies, and helping to build a more advanced technological future for a local IT management Firm.

Our culture requires individuals foolish enough to think they can change the world and smart enough to have a chance. Every day is a challenge, but every month brings new opportunities for an organization that is quickly becoming a household name in disaster response.

LEVEL I

Responsibilities

  • Manage Help Desk tickets in a timely manner
  • Respond to customer issues via phone, email, and computer chat
  • Provide customer assistance
  • Document customer interactions
  • Run diagnostics to resolve customer-reported issues
  • Escalate issues to the next Tier with the next level of difficulty
  • Install, make changes, and repair computer hardware and software
  • Follow-up with customers to ensure issues are resolved

Qualifications

  • Microsoft Certified Systems Engineer designation preferred
  • 2+ years of experience working in a help desk environment
  • Flexibility to work a variety of shifts with minimal notice
  • Proficiency with Windows, Mac, iOS, and Android
  • Excellent oral communication skills
  • Detail-oriented in order to keep detailed notes on tickets
  • Highly organized to keep Help desk tickets order
  • Ability to diagnose and resolve basic computer technical issues

Keywords: BBSI - Pasco, Pasco , IT Technician level 1, Other , Pasco, Washington

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