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Customer Service Support Member

Company: Solgen Power LLC
Location: Pasco
Posted on: January 11, 2022

Job Description:

Who We AreFounded in 2017, Solgen Power has become the premier solar company in the Pacific Northwest! We believe in revolutionizing the future of energy with a family built on solar. Solgen Power is a vertically integrated company that does not outsource any work. From the initial proposal design, to the installation, Solgen makes going solar easier than ever.The PositionWe're looking for aCustomer Service Support Member to join our team. As a Customer Service Support Member, you are responsible for providing exceptional customer service and product support to Solgen Powers clients. This role will be responsible for the AM shift and would be 7AM-3:30pmBenefits:At Solgen Power, culture is important to us andwe focus on:Creating an atmosphere where you enjoy coming to work,Setting you up for daily success,Competitive compensationProviding daily lunches prepared by our in-house chef,Offering employee benefits: medical, dental, vision, paid time offDuties/Responsibilities:AM Customer Service support member 7AM- 3:30pm Answer inbound customer phone calls. Monitor customers solar systems and report any system issues to appropriate team members. Check voicemails and call customer back or triage to correct team. Build strong relationships with customers and team members, communicating in a timely and professional manner. Other duties as assigned.Required Skills/Abilities: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills.Ability to problem-solve. Proficient with Microsoft Office Suite or related software. The ability to build rapport with customers. The ability to multitask and operate in a fast-paced environment.Education and Experience:High School Diploma or equivalent is requiredAt least one years' experience in customer servicePhysical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.Solgen Power is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Keywords: Solgen Power LLC, Pasco , Customer Service Support Member, Other , Pasco, Washington

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