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Inside Sales Manager

Company: Christensen, Inc.
Location: Pasco
Posted on: September 9, 2019

Job Description:

Scope:Manages and directs an Inside Sales Team to achieve sales and profit goals within the Commercial Division. Staffs and directs the Inside Sales Team and provides leadership in line with the company vision and values. Work with Regional General Managers and Sales Managers to establish plans and strategies to expand the customer base in the respective marketing areas. Contributes to the development of training and educational programs for Customers and Sales Team. The Inside Sales Manager also will also be the primary owner of the CRM system for the Commercial Team. This role will report to the VP of Commercial Group. Significant Activities & Deliverables:·  Develop an Inside Sales Team of 3 members (one for each region)·  Coach & Mentor team to fulfill their responsibilities resulting in a high rate of success·  Complete annual business plan and budget for team that includes individual targets and plans for each team member·  Provide necessary training on: product knowledge, phone selling, lead generating, problem solving, pricing and other skills necessary for the team·  Develop weekly scorecard for individual team member performance·  Develop weekly scorecard for team performance·  Attain monthly volume and gross profit targets that result in accomplishing annual target by gaining new business and increasing “share of wallet on existing accounts·  Coordinate efforts with account set-up and operations to provide seamless customer onboarding·  Direct team efforts to manage customer margins and gross profit·  Collect and utilize customer feedback to generate ideas for new products or offerings·  Coordinate with the regional General Managers and Sales Managers to ensure sales efforts of respective teams are aligned in order to achieve Commercial goals & objectives·  Perform weekly 1:1 huddle with each team member following up on weekly, quarterly, and annual priorities·  Conduct weekly and monthly sales huddle and annual strategic planning process·  Coordinate with Sales, Marketing, IT and other teams to develop and implement a Customer Relationship Management (CRM) Process and System·  Manage the CRM system for Commercial and train users to successfully utilize the system·  Research, discover and implement methods to increase customer engagement Team Leadership:·  Provide role and goal clarity to each team member and support them in achievement of their goals·  Understand and live our Core Values and execute all aspects of our Employee Value Proposition·  Encourage team member career development in both industry specific and business education·  Provide leadership in strengthening internal communications with staff at all levels throughout the organization; create and promote a positive and supportive work environment Qualifications:·  BA/BS Degree in Business and/or at least 1-3 years industry experience·  Excellent interpersonal and team management skills·  Proven track record of sales management success·  Excellent computer skills·  Demonstrated success in building effective teams·   Excellent communication skills, both verbal and written·  Ability to lift boxes weighing up to 30 pounds

Keywords: Christensen, Inc., Pasco , Inside Sales Manager, Other , Pasco, Washington

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