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Field Service Supervisor

Company: The Timken Company
Location: Pasco
Posted on: August 18, 2019

Job Description:



Your Career Begins at Timken
If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken. Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion.Job Summary:The Field Service Supervisor is responsible for managing the daily wind service crews schedule and act as a point of contact for both customers and H&N Wind Service Technichans that are servicing wind turbines on location. The Field Service Supervisor will prepare quotes and discuss with current and potential customers of the business the services that will be provided to the customer. Job Duties

  • Responsible for the daily operations of the Wind and Mechanical Field
    Service Departments, Service Technicians in multiple locations, Service jobs and projects, materials planning and parts coordination, and project management and scheduling.
  • Perform and delegate Field Service division customer support, including all related paperwork. (Service orders, scheduling, quotations, reports, and so forth in a timely manner).
  • Oversee, manage, and utilize company teams and resources to the means necessary to ensure all parts, materials, tooling, equipment and manpower are available for successful execution of Field Service jobs and projects.
  • Utilize company-provided computer systems to perform daily job duties, and tracking of projects, documentation, reports, communications, and so forth.
  • 24/7 availability for emergency communications and actions is required with the expectation that reasonable measures would be taken to mitigate non-emergency calls by implementing processes and protocol for on- and off-hours needs, concerns, and questions from technicians and customers.
  • Maintain records of communications within the company business systems ensure details are available in your absence.
  • Track all quotations that you have produced to ensure customer service and sales representatives are proactive.
  • Respond to customer inquiries and ensure timely follow up.
  • Attend training as deemed necessary by your supervisor and yourself.
  • Willingness to work with the Pasco or TPS network on special projects as necessary.
  • Perform billable field work as often as reasonably possible.
  • Utilize company owned vehicle in a professional manner.
  • Field incoming calls; establish and adjust schedule as needed.
  • Review technician paperwork.
  • Delegate tasks to our Electrical Services Division and coordinate as needed.
  • Perform job walks and job quoting.
  • Job cost analysis.
  • Provide leadership and vision for the technicians at each location.
  • Identify technician needs and requirements; initiate new technician job requisitions; modify and refine job descriptions; review candidates' resumes; interview potential candidates; and review top candidates with your direct supervisor as well as work with HR to attain and deliver job offers.
  • Assist in training for technicians.
    • Attend weekly production and wind sales meetings as well as various other meetings as necessary.
    • Conduct bi-weekly safety / toolbox meetings.
    • Review work in progress with Sales and Operation management on a weekly basis.
    • Perform limited billing, invoicing, and collection responsibilities.
    • Help employees understand and observe all safety and company policies.
    • Confer with your direct supervisor and HR on disciplinary matters. Skills:
      • Strong electrical and mechanical aptitude couple with a great attitude and superior
        work ethic.
      • Advanced knowledge and skills related to wind turbine repair and maintenance with an emphasis on generator specific scopes of work.
      • Ability to work well in high-pressure situations with and without team support.
      • Strong leadership skills: ability to guide, direct, mentor, encourage, and support a team while keeping the team as well as yourself accountable to a continual high level of performance.
      • Strong customer service skills and professionalism is required at all times
      • Ability to utilize Microsoft software on company-owned computer system
      • Detail oriented
      • Good organization skills
      • Growth oriented and a forward thinker
      • Overnight travel required
      • Bachelor Degree in Business Administration or prior Timken experience required Essential Functions/Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts; work in high, precarious places and risk of electrical shock. The employee is occasionally exposed to wet or humid conditions (non-weather); fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme cold (non-weather); extreme heat (non-weather) and vibration. The noise level in the work environment is usually quiet to moderate, but occasionally loud. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Keywords: The Timken Company, Pasco , Field Service Supervisor, Professions , Pasco, Washington

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