Lead Customer Service Representative (New Port Richey FL)

Company: Waste Connections
Location: Pasco
Posted on: August 7, 2022

Job Description:

Job TitleLead Customer Service Representative (New Port Richey FL)Primary LocationNew Port Richey, FloridaEmployee TypeEmployeeJob DescriptionWaste Connections is looking for individuals who have a passion for Lead Customer Service Representative, career growth and share our #1 value: SAFETY! We are looking for a Lead Customer Service Representative to join the team at our location in New Port Richey, FL. This is a scripted call center position where you will handle inbound calls from our customers. Shift for position is Monday - Friday 8:30am to 5:00pm, occasional Saturdays. POSITION SUMMARY:Works in conjunction with other departments to resolve customer disputes and demonstrates the ability to become proficient in the use of proprietary operational system.Assist other CSR's in their day to day operations when neededManage higher level customer complaintsMentor and give direction to other team members as neededHelp maintain a positive cultureInterviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service. Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.WORKING CONDITIONS AND PHYSICAL EFFORT:Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.Long periods spent sitting, typing, or looking at a computer screen are common.MINIMUM JOB REQUIREMENTS:Collection experience strongly preferred.2 years of Customer Service experience in a high call volume atmosphere.Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.Excellent organization and communication skills.Ability to analyze and solve problems. Gather data, compile information, and prepare reports.If you have questions or need help with your application feel free to call the Recruiter, Pete Carreon at 832-510-5681We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)

Keywords: Waste Connections, Pasco , Lead Customer Service Representative (New Port Richey FL), Sales , Pasco, Washington