Lead Customer Service Representative (New Port Richey FL)
Company: Waste Connections
Location: Pasco
Posted on: August 7, 2022
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Job Description:
Job TitleLead Customer Service Representative (New Port Richey
FL)Primary LocationNew Port Richey, FloridaEmployee TypeEmployeeJob
DescriptionWaste Connections is looking for individuals who have a
passion for Lead Customer Service Representative, career growth and
share our #1 value: SAFETY! We are looking for a Lead Customer
Service Representative to join the team at our location in New Port
Richey, FL. This is a scripted call center position where you will
handle inbound calls from our customers. Shift for position is
Monday - Friday 8:30am to 5:00pm, occasional Saturdays. POSITION
SUMMARY:Works in conjunction with other departments to resolve
customer disputes and demonstrates the ability to become proficient
in the use of proprietary operational system.Assist other CSR's in
their day to day operations when neededManage higher level customer
complaintsMentor and give direction to other team members as
neededHelp maintain a positive cultureInterviews customers and
records interview information into computer for customer service,
talks with customers by phone and in person, to receive orders for
installation, turn on, discontinuance, or change in service.
Delivers services to customers in a manner that promotes goodwill.
Interacts with customers and Waste Connections employees to
determine service requirements and resolve problems or
complaints.Work in a fast paced, cooperative, high call volume
environment. Solicit sale of new or additional services.WORKING
CONDITIONS AND PHYSICAL EFFORT:Work environment is an office
setting. Areas are clean, ventilated, and well lighted. Our
Customer Service Reps have their own workstation or cubicle space
and are equipped with a telephone, headset, and computer.CSR call
areas can be noisy and work may be repetitious and stressful, with
little time in between calls, while still providing excellent
service. Some calls are evaluated to ensure high standards.Long
periods spent sitting, typing, or looking at a computer screen are
common.MINIMUM JOB REQUIREMENTS:Collection experience strongly
preferred.2 years of Customer Service experience in a high call
volume atmosphere.Experience with MS Word, Excel, and Email
preferred. Typing and 10-key skills are required.Excellent
organization and communication skills.Ability to analyze and solve
problems. Gather data, compile information, and prepare reports.If
you have questions or need help with your application feel free to
call the Recruiter, Pete Carreon at 832-510-5681We offer excellent
benefits including: medical, dental, vision, flexible spending
account, long term & short term disability, life insurance, 401K
retirement and unlimited opportunities to "Connect with Your
Future".Waste Connections is an Affirmative Action/Equal
Opportunity Employer (Minority/Female/Disabled/Veteran)
Keywords: Waste Connections, Pasco , Lead Customer Service Representative (New Port Richey FL), Sales , Pasco, Washington
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