Operations Support Specialist

Company: Lamb Weston Inc
Location: Pasco
Posted on: February 15, 2021

Job Description:

Job Description Summary
This is a Human Resource position that serves as the "Front Office Contact" and 'First Point of Contact" to provide administrative and/or specialized support to all plant operations including: Human Resources, Production, Payroll, Finance, Engineering, Maintenance, Safety, Quality, and Agriculture Services. This position performs somewhat complex and moderately repetitive work assignments.

Job Description

Duties and responsibilities
Provide professional, positive Customer Service for all external visitors and employees
Answer incoming telephone calls and assist caller or forward to appropriate personnel
Welcome on-site visitors, determine reason for visit, announce visitors to appropriate personnel
Responsible for checking in Visitors/Vendors and ensuring they sign in properly
Monitor visitor access and Visitor Logs
Perform time card reconciliations
Monitor On-premise Reports during shift
Monitor HR daily log and Coverage Book to ensure all departments are staffed based on needs
Approve/deny employee vacation requests as needed
Monitor time keeping systems to ensure employees arrive on-time; Enter attendance comments as necessary
Monitor Time & Attendance
Enter payroll adjustments as needed
Document/log all employee call-ins and check Voice Mail throughout the shift
Assist with new hire orientation
Assist employees at self-service kiosk as needed
Create, maintain, and update company security badges for employees and contractors using the AMAG system
Perform other clerical duties as needed such as filing, copying, and faxing
Must be able to work rotating shift, days, nights, weekends, and overtime with ability to be flexible


Job Qualifications

MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and have a minimum of 2 years in administrative work or any equivalent combination of education, or training and experience that demonstrates the ability to perform the duties of the position.


KNOWLEDGE/SKILLS/ABILITIES:
Human Resource knowledge and experience preferred
Experience with Kronos and payroll systems preferred
Solid computer skills including MS-Windows, Word, Excel, and web-based applications
Ability to maintain Confidentiality required
Ability to communicate clearly, effectively, and professionally on the phone, face-to-face, and via company email required
Establish and maintain positive working relationships with employees and supervisors
Adapt to changes in schedules, work environment, and unexpected events
Ability to Multitask
Excellent interpersonal skills
Excellent problem solving skills
Excellent organizational skills
Ability to work with minimal supervision
Bilingual (Spanish/English) fluency is a plus


PHYSICAL DEMANDS:

The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Frequently required to sit for prolonged periods of up to 8 hours
May occasionally lift and/or move up to 20 pounds

Keywords: Lamb Weston Inc, Pasco , Operations Support Specialist, Other , Pasco, Washington